Operation Manual
Smart-UPS™ X
Uninterruptible Power Supply
Low Voltage 100-127 VA
SMX2000RMLV2U
SMX2200RMLV2U
SMX3000RMLV2U
SMX3000RMLV2UNC
SMX3000RMJ2U
High Voltage 200-240 VA
SMX2200RMHV2U
SMX3000RMHV2U
SMX3000RMHV2UNC
su0787a
1Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Product Description
The APC™ by Schneider Electric Smart-UPS™ is a high performance uninterruptible power supply (UPS). The
UPS provi des pro tectio n for electron ic equipment fro m utility power blackou ts, br ownouts, s ags, and su rg es, small
utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected
equipment until utility power returns to safe levels or the batteries are fully discharged.
This user manual is available on the enclosed CD and on the APC by Schneider Electric web site, www.apc.com.
Important Safety Messages
Read the instructions carefully to become familiar with the equipment before trying to install, operate, service or
maintain it. The following special messages may appear throughout this man ual or on the equipment to warn of
potential hazards or to call attention to information that clarifies or simplifies a procedure.
The additi on of this symbol to a Cau tion produc t safety label ind icates t hat a hazar d exis ts that
can result in injury and product damage if the instructions are not followed.
The following safety messages may appear throughout this manual to warn of potential
hazards.
Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any
damage.
Read the Safety Guide supplied with this unit before installing the UPS.
• Adhere to all local and national electrical codes.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• The battery typically lasts for two to five years. Environmental factors im pact battery life. Elevated amb ient
temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.
• Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
• The batteries are heavy. Remove the batteries prior to installing the UPS in a rack.
• Always install external battery packs (XLBPs) at the bottom of the rack. The UPS must be installed above
the XLBPs.
• The UPS display interface will recognize as many as 10 external battery packs connected to the UPS.
However there is no limit to the number of XLBPs that can be used with the UPS.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, can result in equipment damage and minor or
moderate injury.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, can result in equipment damage.
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U2
Product Overview
Specifications
Environmental Specifications
For additional specifications, refer to the APC by Schneider Electric web site at www.apc.com.
High and Low Voltage Models
Temperature
Operating 0° to 40° C (32° to 104° F)
Storage -15° to 45° C (5° to 113° F)
charge UPS battery every six months
Maximum
Elevation Operating 3,000 m (10,000 ft)
Storage 15,000 m (50,000 ft)
Humidity 0% to 95% relative humidity, non-condensing
Low Voltage (100-127 V) High Voltage (200-240 V)
SMX2000RMLV2U SMX2200RMHV2U
SMX2200RMLV2U SMX3000RMHV2U
SMX3000RMLV2U SMX3000RMHV2UNC
SMX3000RMLV2UNC
SMX3000RMJ2U
3Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Front Panel Features
Rear Panel Features
Battery
Battery connector
Display interface
Bezel
SmartSlot Controllab le Outlet Group 3
UPS input External battery pack connector
Chassi s gro und screw EPO connector
Controllable Outlet Group 1 Serial port
Controllable Outlet Group 2 USB por t
2200 VA Low Voltage 2000 VA Low Voltage
3000 VA Low Voltage 2200/3000 VA High Voltage
su0498a
su0494a
su0492a
su0495a
su0493a
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U4
Installation
UPS
For UPS installation information, refer to the Smart-UPS X 2000-3000 VA Installation Guide that is
included with the UPS. The guide is also available on the enclosed CD and the APC by Schneider
Electric web site at www.apc.com.
Network Management Card
For installation information, refer to the user manual provided with the Network Management Card
(NMC). The user manual is also available on the APC by Schneider Electric web s ite at www.apc.com.
External Battery Pack
For installation information, refer to the SMX 120RMBP2U external battery pack Installation Guide
that is included with the ex ternal b attery p ack (XLBP). The g uide is also av ailable on the enclos ed C D
and the APC by Schneider Electric web site at www.apc.com.
5Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Operation
Connect Equipment to the UPS
Note: The UPS will charge to 90% capacity in the first t hree ho urs of normal operatio n. Do not
expect full battery runtime capability during this initial charge period.
1. Connect equipment to the outlets on the rear panel of the UPS.
2. Connect the UPS to the building utility power.
Always connect the UPS to a two pole, three wire, grounded source.
3. To use the UPS as a master ON/OFF switch, turn on all the equipment that is connected to the UPS.
4. Press the ON/OFF button on the front panel of the UPS to turn on the UPS and all connected equipment.
5. See “Switched Outlet Groups” on page 12 for information on how to use the switched outlet groups.
CAUTION
RISK OF EQ U I PM EN T DA MAGE
• Adhere to all local and national electrical codes.
• Wi ring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
Failu re to follow thes e in st ructions can result i n equipment dam age
su0475a
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U6
Basic Connections
Serial port: Connect to a computer to use po wer management software, use the serial cable
included with the u nit.
USB port: Connect to a computer to use power management software.
Note: Serial and USB communication can not be used simultaneously.
External Battery Pack connector: Connect external battery packs to provide extended
runtime during power outages. The UPS can support up to 10 external battery packs.
Ground Screw: The UPS features a ground screw for connecting the ground leads on
transient voltage devices. Prior to connecting a ground lead, disconnect the UPS from
utility power.
7Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Display Interface
Overview
Using the display interface
Use the UP/DOWN arrow buttons to scroll through the main menu optio ns . Press ENTER to view the
submenu under each main menu option. Press ESCAPE to exit a submenu and return to a main menu.
Menu Overview
The Smart-UPS has Standard and Advanced menu screens. The Standard menu screens are the most commonly
used screens. The Advanced menu screens are for more advanced users to configure additional features on the
UPS.
Note: Actual menu screens may vary.
Online LED
UPS Output On/Off button
On Battery LED
Site Wiring Fault LED
Replace Battery LED
Display screen
UP/DOWN arrow buttons
ENTER button
ESCAPE button
Main Menu Overview Standard Advanced
Scrolling Screens On Utility
(the UPS is operating on utility power) x
Outlet Group Status x
Input and Output voltage x
Load meter x
Battery charge and runtime x
Warnings x
Load and Battery graphs x
Status Operating Mode x x
Efficiency in % (Green mode only) x x
Input and output voltage x x
su0343a
APC By Schnei der
Electric
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U8
Load power (W) and VA x x
Load (A) x
Load meter (kWh) x
Last transfer to battery power information x x
Battery charge and estimated run time x x
Battery voltage x
Number of external battery packs x
Internal battery temperature x
Run time calibration test results x x
Self-test results x x
Status of the switched outlet group(s): On,
Off, Sleep, Reboot, Turning On, Turning Off x
Smart Slot information (if applicable) x
Configuration Language x x
Local power quality x x
Standard or Advanced menus x x
Audible alarms x x
High and low transfer poi n ts x
Low run time warning x
Green mode (enable/disable) x
Output voltage x x
Battery self-test interval x x
Battery installa tion date x x
UPS firmware update (only available when
output is off) xx
UPS setup wizard x x
Reset to factory defaults x x
Switched outlet group(s) delays and settings x
Smart Slot configuration (if applicable) x
Control Switched outlet group(s): Turn on, turn off,
put to sleep, or reboot x
Test & Diagnostics UPS self-test. x x
Runtime calibration test. x x
Alarm and display test. x x
Statistics Statistics about transfers to battery power,
time on battery, and total operating time x
Logs Transfer log x
Status l og x
Fault log x
Main Menu Overview Standard Advanced
9Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
About Gener al infor mat i on abou t the UPS,
including: model numbers, output voltage
setting, serial number, manufacture date,
replacement battery cartridge information,
firmware versions, and suggested battery
replacement date.
xx
SmartSlot card information (if applicable),
includi ng IP address x
PowerChute Busin e ss Edition information
(if applicable) x
Main Menu Overview Standard Advanced
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U10
Configuration
UPS Settings
Start up Settings
Use the display interface to configure these settings at initial start up. The UPS will prompt for a response to each
setting, if no response is given, the default setting will be used.
Note: The unit will not turn on until all of these settings are entered.
Function Factory Default Options Description
Language English
•English
•French*
•German*
• Spanish*
• Italian*
• Portuguese*
The language for the display interface.
*Language options will vary by model.
Output
Voltage
Low Voltage: 120 V
•100
•110
•120
•127
Set the output voltage settin g while the UPS is in
Standby mode.
High Voltage: 230 V
•200
•208
•220
•230
•240
Input Power
Quality Good
•Good
•Fair
• Poor
Select the quality of input utility power.
• If Good is selected, the unit will go on battery
power more often to provide the cleanest power
supply to the connected equipment.
• If Poor is selected, the UPS will tolerate more
fluctuations in power and will go on battery power
less often.
If unsure of the local power quality, select Good.
Menu Type Standard Standard or
Advanced
The advanced menus include all parameters. The
Standard menus display a limited set of menus and
options.
Date UPS manufacture
date + 90 days mm-yyyy Enter the current date.
11Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
General Settings
Configure these settings at any time, using the display interface, PowerChute™ software, or a network management
card.
Function Factory Default Options Description
High Transfer
Point
Low Voltage
To avoid unnecessary battery usage, set the
transfer point higher if the utility voltage is
chronically high and the connected
equipment is known to work under this
condition. The POWER QUALITY setting will
automatically change this setting.
Note: Use the Advanced Menus to configure
this setting.
100 V: 108 Vac 108-114 Vac
110 V: 116 Vac 116-125 Vac
120 V: 127 Vac 127-136 Vac
127 V: 134 Vac 134-143 Vac
High Voltage
200 V: 216 Vac 216-228 Vac
208 V: 220 Vac 220-235 Vac
220 V: 242 Vac 242-254 Vac
230 V: 253 Vac 253-265 Vac
240 V: 264 Vac 264-276 Vac
Low Transfer
Point
Low Voltage
Set the transfer point lower if the utility
voltage is chronically low and the connected
equipment can tolerate this condition.The
POWER QUALITY setting will automatically
change this setti ng.
Note: Use the Advanced Menus to configure
this setting.
100 V: 92 Vac 86-92 Vac
110 V: 98 Vac 89-98 Vac
120 V: 106 Vac 97-106 Vac
127 V: 112 Vac 103-112 Vac
High Voltage
200 V: 184 Vac 172-184 Vac
208 V: 184 Vac 169-184 Vac
220 V: 198 Vac 186-198 Vac
230 V: 207 Vac 195-207 Vac
240 V: 216 Vac 204-216 Vac
Green Mode If the UPS input voltage is between the high transfer point and the lower transfer point, the
unit will operate in green mode. Conf igur e this setting using the Advanced menus.
Transfer
Sensitivity Normal
•Normal
• Reduced
•Low
Select the level of sensitivity to power
events that the UPS will tolerat e .
• Normal: Th e UPS will go on batte ry p ower
more often to provide the cleanest power
supply to the connected equipment.
• Reduced: The UPS will tolerate some
fluctuations in power.
• Low: The UPS will tolerate more
fluctuations in power and will go on
battery power less often.
If the connected load is sensitive to power
disturbances, set the sen sitivity to Normal
using the advanced Configuration menu.
Low Runtime
Warning 150 sec Set the value in
seconds The UPS will emit an audible alarm when
the remaining runtime has reached this level.
Date of Last
Battery
Replacement Date set at factory Reset this date when the battery module is replaced.
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U12
Switched Outlet Groups
Overview
The Switched Outlet Groups can be configured to independently turn off, turn on, shut down, put into sleep mode,
and reboot connected equipment.
The Switched Outlet Groups can be commanded to do the following:
• Turn off: Disconnect from power immediately and restart only with a manual command
• Turn on: Connect to power immediately
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when utility power
becomes available
• Reboot: Shut down and restart
• Sleep: Reboot after a long delay
In addition, the Switched Outlet Groups can be configured to do the following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Note: Whether the Switched Outlet Groups are configured or not, all of the outlets provide battery
backup power.
Using the Switched Outlet Gr ou ps
1. Connect critical equipment to a Switched Outlet Group.
2. Connect peripheral equipment to the other Switched Outlet Groups.
– During a power outage, to conserve battery runtime, nonessential equipment can be configured to shut
down after a short delay
– If equipment has dependent peripherals that must restart or shut down in a specific order, s uch as an
ethernet switch that must restart before a connected server, connect the devices to separate groups
– Equipment that needs to reboot independently from other eq uipment should be added t o a separat e
group
3. Use the Configuration menus to configure how the Switched Outlet Groups will react in the event of a
power outage.
Audible Alarm On On/Off The UPS will never beep if all audible
alarms are set to Off or when the display
buttons are pressed.
Auto Self-Test
Interval Sett i ng On s tart-up and every 14
days since the last test
• Last test + 14 days
• Last test + 7 days
• Turn on + 14 days
• Turn on + 7 days
• On startup only
• Never
The interval at which the UPS will execute a
self-test. The batteries much be char ged to at
least 70% capacity to perform the test.
Reset to Factory
Default No Yes/No Restore the UPS factory de fault settings.
Function Factory Default Options Description
13Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Customize the Switched Ou tlet Grou ps
Use the Control menus to customize the Switched Outlet Groups.
Network Man agement Card Settings
These settings are available only on units that have a Network Management Card (NMC).
• NMC IP Address Mode
• NMC Default Gateway
Function Factory Default Options Description
Name String Outlet
Group Outlet Group 1, 2, 3 Edit these names using an external interface, such as the Network
Management Card web interface.
UPS Name String APC UPS
Turn On Delay 0 sec Set the value in
seconds
The amount of time the Switched Outlet Groups will
wait between receiving the command to turn on and
the actual startup.
Turn Off Delay 90 sec Set the value in
seconds
The amount of time that the Switched Outlet Groups
will wait between receiving the command to turn off
and the actual shut down.
Reboot Duration 8 sec Set the value in
seconds The amount of time that the Switched Outlet Groups
must remain off before it will restart.
Minimum Return
Time 0 sec Set the value in
seconds
The amount of battery runtime that must be available
before the Switched Outlet Groups will tu rn on again
after a shutdown.
Load Shed On
Battery Disabled
• Shutdown with
Delay
• Shutdown
immediately
• Turn off immediately
• Turn off with delay
• Disabled
When the unit switches to battery power, the UPS can
disconnect power to the Switched Outlet Groups to
save runtime.
Configure this de lay ti me, use th e LOAD SHED TIME
WHEN ON BATTERY setting.
Load Shed Time
when On Battery Disabled Set the value in
seconds The amount of time the outlets will function on
battery power before they will turn off.
Load Shed On
Runtime Disabled
• Shutdown with delay
• Shutdown
immediately
• Turn off immediately
• Turn off with delay
• Disabled
Configure this tim e using the LOAD SHED RUNTIME
REMAINING setting.
Load Shed On
Runtime
Remaining Disabled Set the valu e in
seconds When the remaining runtime reaches this level, the
Switched Outlet Groups will turn off.
Load Shed on
Overload Disabled
• Disabled
•Enabled In the event of an overload (greater than 105%
output), the Switched Outlet Groups will immediately
turn off to conserve power for critical loads. The
Switched Outlet Groups will only turn on again with a
manual command.
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U14
Emergenc y Power Off
EPO Overview
The Emergency Power Off (EPO) option is a safety feature that will immediately disconnect all connected
equipment from utility power. Th e UPS will immediately shut down and will not switch to battery power.
Connect each UPS to the EPO switch.
The UPS must be manually restarted to reapply power to connected equipment. Pr ess ON/OFF on the front pan el of
the UPS.
Adhere to all national and local electrical codes. Wiring must be performed by a qualified electrician.
Normally open contacts
1. If the EPO switch or relay contacts are normally o pen, insert the wires from the
switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG
wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.
Normally closed co ntacts
1. If the EPO switch or relay contacts are normally closed, insert the wires from
the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28
AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the
three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for dry circuit
applications, the rating should be for low voltage and low current applications. This normally imp lies the contacts
are gold-plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra-low voltage control cable).
• Installation in countries o ther than Canada and the USA: Use standard low- voltage cable in accordance with
nat i onal a nd local r egula tion s .
15Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Troubleshooting
Pr ob l em an d P oss i b le C au se Solu ti on
The UPS will not turn on or there is no output
The unit has not been turned on. Press the ON button to turn on the UPS.
The UPS is not connected to utility
power. Ensure that the power cable is securely connected to the unit and to the utility
power supply.
There is an internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
The UPS is operating on battery, while connected to utility power
There is very high, very low, or distorted
input line voltage or frequency.
Move the UPS to a different outlet on a dif ferent circuit. Test the input voltage
with the utility voltage display. If acceptable to the connected equipment,
reduce the UPS sensitivity.
Test the utility input power to en su re the unit is receiving input power.
UPS is emits intermittent beeps
The UPS is in normal operation. The UPS is protecting the connected equipment. See the display interface to
view the status of the UPS.
UPS does not provide expected ba ckup time
The UPS battery is weak due to a recent
outage or is near the end of its service
life.
Charge the battery. Batteries require recharging after extended outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the battery is near the end of its service life, consider
replacing the battery even if the replace battery indicator is not yet
illuminated.
The UPS is overloaded. Check the UPS load di splay. Unplug unnecessary equipment, such as printers.
The Fault LED is illum inated
The UPS displays a fault message and emits a constant beeping sound
Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.
The Replace Battery LED is illuminated
The battery has a weak charge. Allow the battery to recharge for at least four ho urs. Th en, perf orm a s elf-tes t.
If the problem persists after recharging, replace the battery.
The replacement battery is not properly
connected. Ensure that the battery connector is securely connected.
The display interface has a Site Wiring Fault message
Wiring faults detected include missing
ground, hot-neutral polarity reversal,
and overloaded neutral circuit.
If the UPS indicates a site wiring fault, have a q ualified electrician inspect the
building wiring. (Applicable for Low Voltage (120 V) units only.)
Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U16
Service
If the unit requires servic e, do no t return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by
Schneider Electric web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers ar e loca te d on th e rear panel of t he unit and a re ava ilabl e thr ough the LCD d ispla y
on select models .
b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve
the problem over the phone. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider
Electric web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam
beads for packaging. Damage sustained in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States
Department of Transportation (DOT), and the International Air Transport
Association (IATA) regulations require that UPS batteries be disconnected before
shipping. The internal batteries may remain in the UPS.
b. External Battery Pack products are deenergized when disconnected from the associated
UPS product. It is not necessary to disconnect the internal batteries for shipping. Not all
units utilize an external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Transport
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and extern al batteries (if applicable).
4. Follow th e shipping instructions outlined in the Service section of this man ual.
17Smart-UPS X 2000/2200/3000 VA 100/120/230 Vac Tower/Rack-Mount 2U
Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a
period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at
its own sole option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend
the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.
Products may be registered online at warranty.apc.com.
SEIT shall no t b e li able un der t he war ranty if its te stin g an d e x amin ation d iscl ose tha t t he a llege d defe ct in t he pro d uct d oes no t
exist or was cause d by end user or any third person misuse, negligence, improper installation, testin g, operat ion or use of the
product contrary to SEIT recommendations or specifications. Further, SEIT shall not be liable for defects resulting from: 1)
unauth ori zed attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or co nnection, 3 )
inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elem e nts, or 6) theft. In no even t shall SEI T have
any liability under thi s warranty for any product wh ere the serial number has been altered, defaced, or r e moved.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION
OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS
AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR
A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO
OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE
OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT SOLE
LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT
WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD
PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR
ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE
USE, SER VICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT
OR TOR T, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN
ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE
FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF
EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COS TS OF
SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR
DEATH OR PERSONAL INJUR Y RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support.
Customers with warran ty claims issues may access the SEIT worldwi de customer support network through the APC web site:
www.apc.com. Select your country fro m the count ry selection drop do wn menu. Open the Support tab at the top of t he web
page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid
and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.
09/2014EN 990-3651E
APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:
• Visit the APC by Schneider Electric web site, www.apc.com to access documents in the APC
Knowledge Base and to submit customer support requests.
–www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric web site for specific countries, each of which
provides customer support information.
–www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric
product.
Select models are ENERGY STAR® qualified.
For more information go to www.apc.com/site/recycle/index.cfm/energy-efficiency/energy-star/
© 2014 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by Schneider
Electric Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective
owners.
