Silver Care Packages
High Priority Care for your High Quality Product
Silver Care Packages offer 5 years of complete coverage for your Tektronix product.
Lower your total cost of ownership and reduce your downtime.
Features & Benefits
Get the Coverage You Deserve from a Silver Care Package
Minimize Downtime – Faster repair time than without coverage (average
is 5 days faster)
No Additional Repair Costs – Service package covers all parts, labor,
and transportation (2-day air shipment in both directions within the
country)
”Like-new” Factory Performance – Instruments returned to like-new
factory performance after the repair is completed
Trust Your Measurements – Repair work includes calibration and
adjustments to published accuracy specifications
90-day Service Warranty
High Priority Care
Minimize downtime with a Tektronix Silver Care Package. As a Silver Care
Package owner you are one phone call away from starting your repair
process – no quotes, purchase orders, or approval delays. Your instrument
gets priority in the queue at the depot, ahead of on-demand repairs. Online
tools are available to book your repair order and track your instrument’s
progress.
Tektronix service coverage spans the globe. Depot technicians around the
world have immediate access to Tektronix replacement parts and tools that
speed their work. Getting you back to work quickly is our priority.
No Additional Repair Costs
A Tektronix Silver Care Package is an effective way to control costs and
protect you from unplanned expenses. With the Silver Care Package,
5 years of coverage costs a fraction of a single product repair. Our plans
cover all parts and labor, and 2-day transportation within the country.
Tektronix Silver Care Packages are designed for customers seeking high
availability of their instruments, while keeping the total cost of ownership
low and predictable.
Performance
As the original equipment manufacturer, Tektronix guarantees your repaired
instrument is returned to like-new factory performance. Our worldwide
service centers are staffed by the most experienced technicians in the
industry, and are equipped with the tools and software optimized to restore
your products to like-new condition. Your instruments receive the latest
firmware updates and safety modifications.
Compliance
All repair work includes calibration and adjustments to restore published
accuracy specifications, ensuring that all measurement results can be
trusted. Calibrations are performed under ISO9001:2008 Registered Quality
System and in compliance with metrology standards:
ISO/IEC 17025:2005
ANSI/NCSL Z540.1-1994 (R2002)
ISO9001:2008
Highest Quality
We restore your instruments to like-new factory performance so you can
put them back to work quickly, at a significantly lower cost than unplanned,
on-demand repair service. That is your Tektronix Service Advantage.
Data Sheet Contact Tektronix:
ASEAN / Australasia (65) 6356 3900
Austria 00800 2255 4835*
Balkans, Israel, South Africa and other ISE Countries +41 52 675 3777
Belgium 00800 2255 4835*
Brazil +55(11)37597627
Canada 1 800 833 9200
Central East Europe and the Baltics +41526753777
Central Europe & Greece +41 52 675 3777
Denmark +4580881401
Finland +41526
75 3777
France 00800 2255 4835*
Germany 00800 2255 4835*
Hong Kong 400 820 5835
India 000 800 650 1835
Italy 00800 2255 4835*
Japan 81 (3) 6714 3010
Luxembourg +41526753777
Mexico, Central/South America & Caribbean 52 (55) 56 04 50 90
Middle East, Asia, and North Africa +41 52 675 3777
The Netherlands 00800 2255 4835*
Norway 800 16098
People’s Republic of China 400 820 5835
Poland +41 52 675 3777
Portugal 80 08 12370
Republic of Korea 001 800 8255 2835
Russia & CIS +7 (495) 7484900
South Africa +41526753777
Spain 00800 2255 4835*
Sweden 00800 2255 4835*
Switzerland 00800 2255 4835*
Taiwan 886 (2) 2722 9622
United Kingdom & Ireland 00800 2255 4835*
USA 1 800 833 9200
* European toll-free number. If not accessible, call: +41 52 675 3777
Updated 10 February 2011
For Further Information. Tektronix maintains a comprehensive, constantly expanding
collection of application notes, technical briefs and other resources to help engineers working
on the cutting edge of technology. Please visit www.tektronix.com
Copyright © Tektronix, Inc. All rights reserved. Tektronix products are covered by U.S. and foreign patents,
issued and pending. Information in this publication supersedes that in all previously published material.
Specification and price change privileges reserved. TEKTRONIX and TEK are registered trademarks of
Tektroni x, Inc. All other trade names referenced are the service marks, trademarks, or registered trademarks
of their respective companies.
20 Jan 2012 81W-27237-0
Ordering Information
Tektronix has 5 different Silver Care Packages available
for the products below:
Silver Care 100 Silver Care 200 Silver Care 400
DMM4000 Series ADA400A P5200A AFG3251 TCP202
PWS2000 Series AFG3011 P5202A AFG3252 TCP305
PWS4000 Series AFG3021B P5205A CT6 TCP312
TDS1001C-EDU AFG3022B P5210A DPO3000
Series
TCPA400
TDS1002C-EDU AFG3101 TCA-VP150 FCA3020 TDS3000
Series
TDS1012C-EDU AFG3102 THDP0100 FCA3120 TDS3032C-AF
TEK-USB-488 DPO2000
Series
THDP0200MSO3000
Series
TDS3032C-GSA
TPP0500 DPO2012-GSA TMDP0200 P5205 TDS3034C-GSA
TPP1000 FCA3000 TPA-BNC P6243 TDS3054C-GSA
FCA3003 TPP0502 P6516 THS3014
FCA3100 TPP0850 P6616 THS3024
FCA3103 TPS2000
Series
TCPA300
MSO2000
Series
Silver Care 600 Silver Care 900
1103 P6701B DP-AUX P7240
80A03 P6703B MDO4000 Series TAP2500
DPO4000 Series RTPA2A P6247 TAP3500
DPO4000B Series TAP1500 P6248 TDP1000
DPO4000 GSA
Series
TCA-1MEG P6251 TDP1500
MCA3000 Series TCP0030 P6330 TDP3500
MSO4000 Series TCP0030-GSA P7225
MSO4000B Series TCP0150
MSO4000 GSA
Series
TCP0150-GSA
P5210 TCP303
P6015A TCP404XL
P6245 TDP0500
P6246 TEK-DPG
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